Important Covid-19 Update 4.23.20

4.23.2020

Virtual Waiting Room

In order to maintain social distancing and control traffic through the building, we are asking patients who are coming to the offices to remain in their car until we are ready for their visit to start. Once you arrive at the office parking lot please text your name only to one of the numbers below. A member of the staff will call you to begin the check-in process and/or text when you may enter the building.

Farmington          860 470 4679

Hartford & New London          860 704 9160

Branford          860 704 9221

Resuming Operations

On behalf of The Center for Advanced Reproductive Services [CARS], we hope in the midst of these challenging times this letter finds you and your family safe and healthy. As Connecticut is now experiencing a flattening in the number of new COVID-19 cases and a decrease in hospitalizations, we are writing to update you regarding the resumption of fertility treatments at CARS.

At each CARS office, policies & procedures are being developed to optimize physical distancing and other mitigation strategies to minimize the risk of exposure for patients and staff. Our goals over the next couple of months are:

•Resume operations at approximately 50% of normal volumes for IUI & IVF until we are certain Connecticut has successfully flattened the curve and we have had a chance to refine our new COVID – 19 office procedures. The clinical team will be prioritizing patient starts during this time.

•Maintain strong social distancing standards for patients and staff.

•Implement strong personal protective equipment [PPE] and mitigation strategies to limit the risk of exposure for patients & staff.

Tentative Schedule

•Monday, April 27: Resume sono-hystograms, hysterosalpingogram [HSG], trial transfers, pregnancy scans, and semen analysis.

•Monday, May 4: Resume intrauterine insemination [IUI] cycle starts, frozen embryo transfer [FET] starts, endocrine blood testing, clinical follow up appointments for Telehealth patients

•Monday, May 11: Resume in vitro fertilization [IVF] cycle starts.

Practicing medicine, especially fertility treatments, in a COVID – 19 world is going to look and feel very different than it did a month ago. There are a number of interventions we are implementing as part of our efforts to keep everyone safe.

Patient Visits

•Effective immediately all patient visits at CARS will be scheduled at a specific time. This includes morning ultrasound and blood monitoring, and Quest blood draws throughout the day. No more walk-ins of any kind.

•For the time being all new patient visits, IVF consultations [1B] and established subsequent office visits will be telehealth via Microsoft TEAMS.

•MD clinic visits on site will be limited to ultrasounds, procedures, emergencies and clinical follow up appointments for telehealth patients.

•Every attempt will be made for onsite visits to be as efficient as possible. There will be limited on-site counseling and instructions. Discussions can occur immediately following your visit with a call from your car or we can call you later when you’ve arrived home. Our doctors and nurses will have access to Microsoft TEAMS for video conferencing.

•Semen analysis appointments will be scheduled and patients asked to produce at home. Specimen collection kits will be provided to patients in advance via a repository by front doors at each office.

•Please stay in contact with us and call your nurse or financial services representative [FSR] when you intend to start a cycle. Your physician team will review your personal case and follow up with next steps.

•All patients undergoing care once we go back up will be required to provide an active credit card on file so we can run co-pays, deductibles, etc so front desk and financial staff are protected from handling credit cards, money, checks, etc.

Health Screening

Staff and patients are asked about relevant exposure and health information upon entry into the offices daily and temperatures are being assessed. All staff and patients must wear a mask at all time when in our offices. If you have a mask at home [homemade cloth masks are fine] we ask that you use it or one will be provided.

We will get through this together.

Thank you for your continued patience and understanding during this time of uncertainty. The COVID-19 pandemic has changed many things including the way we practice fertility medicine, but one thing that has not changed is our commitment to helping our patients build families. We have been thinking about you during this difficult time and eagerly look forward to safely making your family building dreams come true. If you have any questions or concerns please contact Paul Verrastro, CARS CEO at 860.321.7082, EXT 8005.

 

Thank you.

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