Thank you for the opportunity to provide your reproductive care. As we monitor global and local developments related to the coronavirus (COVID-19), our priority at The Center for Advanced Reproductive Services (CARS) remains the health and safety of our patients and staff, as well as providing you with a positive experience. To comply with guidance from the CDC, WHO, and local public health authorities, we are enhancing our screening policies. These safety precautions will be reviewed by our medical advisory board daily.
COVID – 19 Update 3.22.2020
All MDs and APRNs will maintain their clinical schedules, however effective immediately all visits will be conducted virtually [phone or video conference]. Our front desk will reach out to all scheduled patients to coordinate. Confirmatory Pregnancy Scans will continue on-site as scheduled so long as the patient passes health/social and temperature screenings.
Center location schedules:
•Monday – Friday: Full phone services and essential/emergent office visits only. Clinical team will determine essential/emergent versus non-emergent. Any patients who are displaying flu-like symptoms and need to be seen emergently will be triaged to UCONN Health for care.
•New London will close once IVF is done which we now predict to be Wednesday, March 26.
•As of Sunday, March 22, 5 pm Center’s Farmington location will be closed on weekends except for essential/emergent patient visits. Clinical team will determine essential/emergent versus non-emergent. On weekends please call 860.321.7082 and answering service will contact administrator or MD on call. Any patients who are displaying flu-like symptoms and need to be seen emergently will be triaged to UCONN Health for care.
•Each Center location will be operating at minimum staffing levels onsite, as our goal is to have 50% of staff functioning virtually from home. If you are expecting a call back from us these calls may show up as Caller Unknown or Caller ID Blocked.
•Effective immediately any persons [staff, patient, vendor] entering a Center location will be temperature and health/social screened before being allowed to enter any clinical area. Any patients who are displaying flu-like symptoms and need to be seen emergently will be triaged to UConn Health for care.
COVID – 19 Update 3.18.2020
•Blood draw services are up and running for “essential” blood draws only. The Center’s clinical team will determine if a blood draw is essential.
•All MDs and APRNs will maintain their clinical schedules, however effective immediately all visits will be conducted virtually [phone or video conference]. Our front desk will reach out to all scheduled patients to coordinate.
•All Center locations will remain open. New London will close once IVF is done which we predict will be Thursday, March 26.
•Each Center location will be operating at minimum staffing levels onsite, as by Monday our goal is to have 50% of staff functioning virtually from home.
•Effective immediately, all emergent patients will be seen in Farmington only.
COVID-19 UPDATE: 3/17/2020
In response to Federal and local guidelines, The Center is taking the following steps in response to the COVID 19 pandemic.
•Effective 3.17.20 we are temporarily suspending IVF starts.
•Anyone already started and allowed to go to retrieval will be a freeze all regardless of current treatment plan.
•3.17.20 will be the last day for transfers, fresh or frozen until further notice.
•We will continue to provide IVF care and treatment to oncofertility patients.
•Effective 3.17.20 we are temporarily suspending IUI starts. All IUIs are canceled until further notice.
•Beginning 3.18.20 all non-emergent semen analysis will be canceled until further notice. Emergent cases will be those associated with ongoing treatment cycle, oncofertility or transgender transition.
MD Patient Schedules
•Effective immediately all established patient visits will be transitioned to a phone call.
•All Pregnancy scans will continue as scheduled.
•Over the next couple of days, we will post more information on MD Schedules.
If you are impacted by any of the above and have questions or concerns please call your Center nurse. Thank you for your continued support and cooperation.
Please review the following questions prior to any upcoming visits:
1. Have you OR your partner traveled internationally within the last 15 days?
2. Have you OR your partner had any close contact with or provided care to any person who has traveled internationally within the last 15 days OR has a fever or flu-like symptoms OR has been “self-quarantined”? The CDC characterizes contact with an individual as coming within six feet (2 meters] of a person.
3. Do you OR your partner have a fever or other flu-like symptoms? (Flu-like symptoms includes fatigue, body aches, cough, shortness of breath, etc.)
If the answer is yes to any of these questions, please contact your CARS nurse immediately and before coming into the office for any scheduled visits.
For Your Visit at The Center
1. If you answer yes to any of the self-screening questions, you must call the office before coming in.
2. To decrease the waiting room traffic and unnecessary social exposure, we are encouraging nursing and finance phone calls rather than in-person visits.
3. Effective immediately, we are discouraging patients from bringing partners, friends, and family members to follow-up visits and AM monitoring visits.
4. Effective immediately there will be no Satellite/Outside Monitoring Patients.
5. Outside Community Andrology patient appointments will be postponed until April with the exception of indications for oncofertility and transitioning transgender patients.
6. Patients with flu-like symptoms including fatigue, body aches, fever, cough, shortness of breath, etc. will not be allowed in any CARS location until further notice.
For IVF Patients
COVID-19 tends to be associated with serious illness primarily in older people or those with underlying health issues, and as of now, there is no evidence of any fetal harm like was seen with the Zika Virus.
Our current situation is fluid, so we cannot make guarantees or promises of anything but that we will make a best effort to keep our patients safe and help them achieve their goals as efficiently as possible.
However, someone could start an IVF cycle non-symptomatic and develop symptoms mid-cycle which would cause us to cancel the cycle. Putting off cycling until COVID – 19 passes is an option that may be available to some patients in whom the age-related decline in oocyte quality is less of a pressing issue. Should our patients initiate a cycle and need to be canceled, we will make every effort to minimize out of pocket expenses.
We have also increased secondary health screening requirements. In advance of visiting one of our offices, patients will be asked questions regarding symptoms and travel history and may be sent home if they exhibit flu-like symptoms or fever.
You can contribute to a healthy environment by taking a few simple steps:
•Make sure to wash your hands thoroughly with soap and warm water for at least 20 seconds after using the restroom and before any meal or snack.
•Cover your nose and mouth with a tissue (or with your upper sleeve) if you happen to sneeze. Avoid sneezing or coughing into your hands or without covering your nose and mouth.
•Use hand sanitizer as often as possible. Rub the gel thoroughly, and in-between your fingers, until your hands are dry.
We have elected to take these precautionary steps due to the recent increase in coronavirus cases around the world and in Connecticut, to help avoid the spread of the virus and to ensure the continued safety of our patients and staff. Your health and success is our priority.
If you have any further questions regarding your care, cycle, or how this may affect you as a patient please call us at 860.321.7082.
Please carefully review other Coronavirus disease (COVID-19) resources on this page.
Handwashing and sanitizer videos from the Center for Disease Control [CDC]