How to Communicate with Us

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At The Center for Advanced Reproductive Services [CARS] we are always here for you. You can reach a live Center employee, Monday-Friday from 9:00am-4:30pm. If you have an emergency before 9:00am or after 4:30pm, please call the Center’s main number and you will be connected to our answering service.

Farmington: 844-467-3483
Branford: 203-481-1707
Hartford: 860-525-8283

Weekday mornings 7:30-9 and weekends 7:30-12, the answering service will take your message and get it to a live staff member. Weekdays after 4:30 pm and weekends after noon the answering service will triage your call and contact the MD on-call if needed.

IUI Patients
If you are a cycling IUI patient and calling to report a color change please call one of the following numbers and leave a confidential message:
Farmington:        860-470-3451
Hartford:             860-525-6858
Branford:             203-481-1701, EXT 8304

Early the next morning our staff will retrieve these messages and call you back with IUI time and sperm specimen drop off time if required.

Phones
Telephone is our primary source of communicating with patients. If your nurse is out, their phone is always covered by another nurse.

To reach your nurse, please dial the main number and the nurse’s extension to reach them directly. Clinical nursing voicemails are checked until 3pm, IVF nursing voicemails are checked until 4pm (Monday-Friday). Any message left after 3pm/4pm will not be returned until the next business day. However, all daily “actively cycling” calls are returned each day.

Email
CARS currently does not have a secure portal for managing confidential, clinical email correspondence. Therefore, we consider email a transactional form of communication to send you forms, documents and instructions. We ask that you not respond directly to these emails, and if you have questions to call your nurse. Please be aware that emails are not checked daily. If your nurse is out, there is no one covering their email in her absence.  Therefore, do NOT utilize email as a primary means of communication with your clinical team.

Please be aware much of our email correspondence to you will be sent from no-reply@uconnfertility.com. Sometimes these emails go directly to your Spam or Junk email folders. Please check these folders for communications from us.

Facebook
Email thru Facebook is monitored Monday thru Friday, 9am to 5pm. Please be aware that email via Facebook is not monitored on weekends. Please do not use Facebook as a means of communicating with your team regarding clinical matters.

Texting
Texting is used as part of our process for managing patient flow thru our buildings. We ask you use these numbers for this purpose only. Please do not call or text any other information to the text numbers provided for admittance to our buildings.

Team approach
We utilize a team approach to patient care. Each doctor has an IVF Nurse, Clinical Nurse, Medical Assistant and Financial Services representative. For more information on your doctor’s team please visit our web site at: https://www.uconnfertility.com/about-us/meet-our-team/meet-our-doctors/

Thank you for choosing CARS to assist in your family building needs. We are always just a phone call away.